Returns & Refunds
You have 30 days from delivery to return an unassembled item in its original cartons. Parcel returns and freight returns work differently, and the difference is spelled out below so there are no surprises.
Last updated September 1, 2026
The short version
| Return window | 30 days from the delivery date |
|---|---|
| Condition | Unassembled, unused, in the original cartons with all parts and hardware |
| Return shipping, parcel items | We email a prepaid label; $14.95 (items under 50 lb) or $29.95 (50 lb and over) is deducted from the refund |
| Return shipping, freight items | We schedule the carrier pickup; the actual return freight cost, typically $150 to $350, is deducted from the refund |
| Damaged, defective or wrong item | No cost to you; we replace parts or the unit, or refund in full |
| Refund timing | Issued to the original payment method within 5 to 7 business days after the return is received and inspected |
What can be returned
Any product we sell can be returned within 30 days of delivery if it is unassembled, unused, and packed in its original cartons with all panels, parts, hardware bags and instructions. Sheds and enclosures are sold as kits; once panels have been fastened together they cannot be repacked to survive shipping or resold, so assembled or partially assembled products are not returnable unless they are defective (see warranty, below).
Open cartons are fine. You can open a carton to inspect the parts; just repack everything the way it came.
Not returnable: assembled or used products, products damaged after delivery, products missing parts, and clearance items marked final sale on the product page (we do not currently list any).
How to start a return (RMA)
- Email contact@wrenfieldsoutdoor.store or use the contact form with your order number, the model number you are returning, and the reason. Include photos if anything is damaged.
- We reply within one business day with a Return Merchandise Authorization (RMA) number, the return address, and either a prepaid parcel label or a freight pickup date.
- Write the RMA number on each carton. Returns that arrive without an RMA number take longer to match to an order and refund.
- Ship it (parcel) or have it ready at the curb on the pickup date (freight). Freight pickups require the cartons to be on the original pallet or stacked and strapped so the driver can move them with a pallet jack; the driver will not go into a garage or yard.
Return address (RMA number required):
Wrenfields Outdoor LLC, Returns
3328 Grand Ave S
Minneapolis, MN 55408
Parcel returns
Items that shipped by UPS or FedEx go back the same way. We email a prepaid label per carton. When the refund is issued we deduct the label cost: $14.95 for items under 50 lb and $29.95 for items 50 lb and over. You may use your own carrier instead, at your cost, as long as the shipment is tracked and insured for the purchase price.
Freight returns are different
A walk-in shed is 150 to 470 lb on a pallet. Returning it means booking an LTL carrier, a liftgate pickup at your address, and a residential pickup fee, and the carrier charges us the real cost of that. For a change-of-mind return of a freight item we arrange the pickup and deduct the actual return freight cost from your refund. As a guide, in the last year that cost has been between $150 and $350 depending on the shed and how far you are from Minnesota; we quote the exact amount in the RMA email before you commit, so you can decide with the number in front of you. The outbound freight we paid to get it to you is not charged back to you.
The cartons must be unopened or carefully repacked and stacked for the driver. If a freight return arrives with panels loose or damaged from poor repacking, we deduct the cost of the damaged parts from the refund and tell you what was deducted and why.
Damaged, defective, or not what you ordered
If a product arrives damaged, is missing parts, has a manufacturing defect, or is not the item you ordered, none of the above costs apply. Report it within the windows in our Shipping & Delivery policy (2 business days for freight, 5 days for parcel) and we will, at your choice, ship replacement parts at no charge, replace the unit and collect the damaged one at our expense, or refund you in full including any shipping you paid. Defects that appear after assembly are handled under the warranty.
Refunds
Once a return arrives at our warehouse we inspect it within 3 business days and issue the refund to the original payment method. Your bank or card issuer typically posts it within 5 to 7 business days after that. We refund the item price plus any sales tax collected on it, less the return shipping deduction described above. We do not issue store credit unless you ask for it. If you paid with Apple Pay or Google Pay, the refund goes to the card behind that wallet.
Cancellations
Cancel for free any time before the order ships by emailing contact@wrenfieldsoutdoor.store. Once a freight shipment has left the warehouse, a cancellation is a return and the return freight deduction applies; parcel orders can usually be intercepted for the parcel return fee.
Questions
Email contact@wrenfieldsoutdoor.store, use the contact form, or write to us at the address above.