Shipping & Delivery

Shipping is free on every order to the 48 contiguous states, including curbside liftgate delivery on freight items. Here is exactly how it works.

Last updated September 1, 2026

Where we ship

We ship to street addresses in the 48 contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, PO boxes, APO/FPO addresses, freight forwarders, or outside the United States. If an order is placed with an address we cannot serve, we cancel it and refund it in full before anything ships.

Shipping cost

The shipping cost is shown in your cart before you start checkout and again on the checkout page before you pay. There are no fees revealed after the fact.

When your order ships

In-stock orders leave our warehouse in Minneapolis, Minnesota within 1 to 2 business days of the order (Monday through Friday, excluding U.S. federal holidays). You receive an email with tracking (parcel) or the freight carrier's PRO number (LTL) when it leaves.

If we cannot ship within that time, for example because an item is unexpectedly out of stock, we email you within the original window with a new ship date and you can choose to wait or cancel for a full refund. If the delay would exceed 30 days from your order date, we will not ship without your express consent; if we do not hear back, we cancel and refund in full. This is our obligation under the FTC Mail, Internet, or Telephone Order Merchandise Rule and we take it seriously.

Parcel shipments (UPS or FedEx)

Items that pack under 150 lb, such as most vertical and horizontal sheds and trash can enclosures, ship by parcel carrier. Transit takes 3 to 6 business days after leaving the warehouse. Multi-carton items may arrive on different days; wait for all cartons before you start assembly. Signature is not required unless you request it at checkout. The carrier leaves cartons at your door or the nearest safe spot.

Express shipping (2 to 4 business days)

Items marked for Express on their product page, currently our Halloween range, can be delivered in 2 to 4 business days. Express is priced per item by shipping weight and shown on each product page: $49.99 per item up to 25 lb, $69.99 up to 50 lb, $89.99 up to 75 lb, $119.99 up to 100 lb and $149.99 up to 150 lb. Items heavier than 150 lb ship by freight and cannot go Express. Choose Express on the checkout page; it is offered when every item in the order can ship express, so check out other items separately. If an Express order does not arrive within the stated time because of a delay on our side, contact us and we refund the Express charge.

Freight shipments (LTL, curbside with liftgate)

Walk-in sheds and anything over 150 lb ship on a pallet by less-than-truckload (LTL) freight carrier. Transit takes 5 to 10 business days after leaving the warehouse. Each product page states whether the item ships by freight and how many cartons to expect.

• Appointment: the carrier's local terminal calls the phone number on your order to schedule a delivery window, usually a 4-hour window on a weekday. Keep an eye on that phone; missed calls are the most common cause of delay.
• Curbside means curbside: the driver uses the truck's liftgate to lower the pallet to the ground at the curb or the end of your driveway. The driver does not bring cartons into a garage, yard or house, and does not unpack. A resin 8 x 10 shed is three cartons of 100 to 160 lb each; plan for two people and a hand truck or dolly to move them.
• Access: freight trucks are 48 to 53 ft long. If your street cannot take a semi (gated community, narrow lane, low bridge), tell us when you order and we will route it to a smaller straight truck, which may add 1 to 3 days.
• Someone must be present: a person 18 or older must sign the delivery receipt. Unattended freight deliveries are not made.
• Inspect before you sign: count the cartons against the packing list and look at every carton for crushed corners, punctures, or a broken pallet. Write anything you see on the delivery receipt ("2 cartons crushed on corner", "1 carton short") and photograph it. Damage noted on the receipt is replaced at no cost. Damage discovered after a clean signature is treated as concealed damage (below) and is much harder to claim.
• Refusing a shipment: if a pallet is obviously destroyed, refuse it, note "refused, damaged" on the receipt, and contact us the same day. We ship a replacement.

Damage in transit

Parcel: photograph the carton before opening it if it looks damaged, then open it and check the parts against the parts list in the instructions. Report damaged or missing parts within 5 days of delivery through the contact form or contact@wrenfieldsoutdoor.store with your order number and photos. We ship replacement parts by parcel at no charge, usually within 2 business days. If more than a third of the parts are damaged we replace the whole unit and arrange pickup of the damaged one.

Freight, noted on the receipt: contact us within 2 business days with photos of the receipt and the damage. We ship replacement parts or a replacement unit at no charge and handle the carrier claim ourselves.

Freight, concealed damage: if you signed clean and find damage when you open the cartons, contact us within 2 business days of delivery with photos. Carriers allow a short window for concealed-damage claims and often deny them, so we cannot promise a no-cost outcome, but we will file the claim and replace inexpensive parts at our expense. Please inspect at delivery; it protects you.

Address changes, cancellations and undeliverable orders

You can change the shipping address or cancel at no charge any time before the order leaves the warehouse; email contact@wrenfieldsoutdoor.store. After a freight shipment leaves, a reroute costs what the carrier charges us (typically $75 to $150) and a cancellation is handled as a return under our Returns & Refunds policy, with return freight deducted. If a freight carrier cannot reach you to schedule delivery after three attempts over 5 business days, the shipment returns to us and the order is refunded less the return freight cost.

Local pickup

In-stock items can be picked up at our warehouse at 3328 Grand Ave S, Minneapolis, MN 55408 by appointment, Mon–Fri, 9 am–6 pm CT. Place the order online, then call to schedule. Bring a vehicle that can take the carton sizes listed on the product page; a resin 8 x 10 shed does not fit in a sedan.

Questions

Email contact@wrenfieldsoutdoor.store (Mon–Fri, 9 am–6 pm CT) or use the contact form.